Returns & Exchanges
At Big Reuse, we stand by the quality of our reclaimed and vintage home goods, offering a 30-day window for returns on all eligible items. We aim to make the process as sustainable and straightforward as possible to ensure you find the perfect fit for your space.
Initiate Your Request
Log into your account portal and select the specific order containing the item you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your item in its original packaging, ensuring all hardware and documentation are included to prevent damage during transit.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our warehouse team inspects the item for quality assurance, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing